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Dispute Resolution Policy | Fair & Transparent Gaming

Victoria Mitchell
21.03.2025

According to our company regulations, if a customer has a disagreement with 888starz bet regarding any aspect of the betting agreement—including payouts, bet results, odds, or any other essential terms—the dispute must be resolved through a formal complaint process submitted to the company.

Table of Contents

Preliminary Dispute Resolution Process

In the event of a dispute, the customer must submit a written complaint via email to the company, specifying the nature of the issue and providing supporting documentation.

✔ The complaint must be submitted within 10 days from the date the customer becomes aware (or should have become aware) of the issue.
✔ All complaints must include relevant evidence to substantiate the claim.
✔ If a complaint lacks sufficient grounds, it will be dismissed without review.
✔ Complaints related to live esports betting calculations must be submitted within 72 hours of the event’s conclusion.

Once a complaint is received, the Support Team will review the case and provide the customer with a detailed response within 30 days of submission. If additional information is required from the customer, the review period may be extended until all necessary details are provided.

Customers may also submit their complaints through the official dispute resolution form available on the 888starz website.

Final Decision on Disputed Outcomes

In cases where different sources publish conflicting results for the same event, or if an obvious error is detected, 888starz reserves the right to make the final decision regarding the official outcome for settlement purposes. If there are no established precedents for a particular dispute, the company will issue a ruling at its sole discretion.

If a customer believes that 888starz is violating licensing conditions, they should direct their complaint to Curacao eGaming, the official licensing authority.

However, before escalating the matter to Curacao eGaming, customers must first attempt to resolve any disputes directly with 888starz, including issues related to payouts, account suspensions, delays, or technical malfunctions.

At 888starz, we are committed to fair play, transparency, and ensuring a responsible gaming environment. If you need assistance with a dispute, please contact our Support Team, and we will work to resolve your concerns efficiently.